Innovation and Technology Management

Importance and Mission

The company fully recognizes that technological change is constant, driven by both advancements in technology and evolving human needs and challenges. As a result, the company is committed to adopting technology to streamline processes, reduce operational steps, and lower business costs. These technological changes impact business operations in both positive and negative ways.

If an organization fails to adapt to technological shifts, it may jeopardize its ability to survive. Therefore, the company places great importance on using technology to advance various aspects of its operations in order to remain competitive and foster sustainability. Establishing relevant policies and practices for innovation development at the organizational level—as well as cultivating a culture that supports innovation—is essential.

Supporting the SDGs Goals

Goal 9:

Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

Goal and Performance

Performance

In 2024, innovation covered all aspects: 100%

ESG Performance Data

Management Approach

The company is committed to applying the most of technology while conducting business by raising awareness among executives and employees, developing new products

To benefit the organization, and enhancing competitiveness, society, and the environment by maximizing resource utilization and identifying novel approaches to promote innovation, reduce operating costs, and increase systematic control in accordance with the innovation promotion policy.

Developing Innovations For Society and The Environment

In 2024, the company has developed innovations and digital operations. For example, payment channels that are convenient and secure for customers, applying innovations to increase business efficiency, creating growth and competitive potential, and developing further for continuous efficiency in current use, consisting of:

Credit and Loans

Solar Rooftop Loan and Solar Pump Loan

Support access to clean energy, including solar rooftop loans, in order to respond to the requirements of consumers for sustainable, environmentally responsible products that can also reduce long-term costs.

Agricultural drone loan

Reduces costs, increases productivity, reduces direct contact with chemicals, saves time and labor costs, and increases income for farmers who use technology to supplement production by reducing water use in agriculture. Reduces costs, increases productivity, reduces direct contact with chemicals, saves time and labor costs, and increases income for farmers who use technology to supplement production by reducing water use in agriculture. If the farmers have a large number of agricultural landscapes, they can apply for agricultural drone loans from the company to purchase drones from Saksiam Maker Drone Co., Ltd., which also provides drone training services, allowing them to reduce their own use of water resources.

In addition, there is a spraying service to reduce agricultural costs and conserve water resources that would otherwise be lost. Agricultural drones can save time and spray evenly and consistently. It is an innovation management and responsible financial service that can increase economic, social, and environmental benefits while effectively responding to agricultural service users.

Finance

SAK Payment

transfers funds to customers instantly after contract approval. Initially, the company only provided loans to customers in cash. To support customers who are willing and desire to utilize the service, the company has developed a method of paying them by transferring funds to their accounts. Since 2022, this service has been available to all branches. The service is constantly being improved to accommodate more users. It could decrease employee workload, costs, and cash-holding risks.

Currently, customers are interested in and trusting the company's operations. The volume of money transferred into customer accounts has been increasing steadily. In 2023, there were 185,688 contracts for direct money transfers into customer accounts, and there were 246,412 contracts in 2024, which were 32.7% increase over the previous year. This has resulted in an ongoing reduction in travel expenses and fuel consumption of approximately 66 liters/branch/year, totaling 2,145,990 baht

Payments using QR codes at service points

Previously, customers had to contact the company's branches to make payments, but now the company accepts installment payments using QR codes at service points such as Counter Service and Cross Bank Bill Payment. To reduce the risk of carrying cash, and respond to adjust consumer behavior by switching to technology for greater convenience.

In 2023, there were 759,694 customers who paid installments via QR Code at service points such as Counter Service and Cross Bank Bill Payment per year. In 2024, there were 1,124,438 customers per year, which represents a continuous increase of 48% from the previous year, resulting in a reduction in travel expenses for customers per person of approximately 843,300 liters/branch/year, totaling 29,500,000 baht.

Customer Relation Management

SAK CRM

is a system that collects general public information for product presentation and also provides product/service information through an application, ensuring that customers receive convenient services and that their requirements are completely fulfilled. It is constantly updated to keep up with operations, allowing access to general public customer information accumulated between 2023 and 2024, totaling 27,233 customers, along with the ability to change the status from general public to customers in 8,312 contracts, representing 30.52%, or approximately 415,000,000 baht.

Application "Saksiam"

Starting in 2023-2024, the application "Saksiam" enables customers to check contract information and payment history, conveniently contact the nearest branch office, and reduce the cost of preparing documents to send to customers. Currently, it has been supporting 5,830 users and has been developing to cover all of the company's products.

Operational Process

SAK Money

has the ability to provide off-site loan services in the form of delivery, which allows for more convenient, quicker, and high-quality loan presentations in the form of electronic contracts, decreasing contract document costs, paper usage, and employee operation processes.

e-Meeting system

Since August 2024, meeting participants and meeting room supervisors have used the e-Meeting system, which is an electronic meeting room. It helps reduce the use of paper to prepare meeting documents, reduces the time spent preparing documents, can be searched at any time, saves 114,463 baht in paper usage when compared to 2023, and eliminates the expense of travel to meetings.

Workload Analysis system

It contains data on credit granting and debt collection behavior, which reduces personnel costs in operations. It can monitor the amount of sales perform duties, payment collection for each employee position, and assess the operator's risk. It can also manage personnel depending on the current duties.

Create a database for data analysis (Data analytics)

to support sales data analysis and debt collection. It can reduce the time spent on data preparation and report creation for decision-making to support marketing data, and can be used to control credit process risks.

The parcel system

has been developing to scan barcodes to check the assets. It can count and store instantly and accurately, reducing the time spent searching and reducing errors in employee data storage and recording.

The Call Center 1487 system improvement

to automatically respond to debt resolution projects for customers, responding to assist in solving debt problems for customers to receive convenience in a fast and transparent contact channel.