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Stakeholder Engagement

Stakeholder Engagement

Stakeholders Participation

The company values stakeholder treatment and is committed to social responsibility, which includes good citizenship, a code of conduct as a guide for employee operations, corporate governance as an organizational management guide, and sustainable development guidelines.

Stakeholders Identification

The company has organized stakeholders into groups based on their relevance to the company's operations and value chain to analyze direct and indirect impacts on all groups of stakeholders. Some groups of stakeholders have similar communication channels, expectations, ways to meet expectations, and methods for stakeholder participation. Therefore, they are divided into lists and organized to meet the needs of all eight stakeholder groups. The expectations of each stakeholder group will be considered during the assessment of the company's material sustainability issues.

Stakeholders Identification
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Stakeholders in the Value Chain

Interaction with the company’s stakeholders. The company's priorities will be as follows:

Stakeholder Expectations
  • Investment returns such as dividends, stock prices, and sustainable growth.
  • Operate transparently based on good governance and ethical standards.
  • Business growth potential.
  • Equitable treatment for stakeholders.
  • Good performance, consistent growth.
Responding to Stakeholder Expectations
  • Allow all shareholders to attend the Annual General Meeting (AGM) on April 19, 2024, including the ability to propose the AGM agenda and nominate directors in advance.
  • Minority shareholders and receive complaints / suggestions from shareholders through the provided channels by the company, and taking into account the received complaints.
  • All shareholders have the right to inquire about the quarterly operating performance through the opportunity day. The company has participated in 4 events, as follows:

    1st time on February 27, 2024

    2nd time on May 15, 2024

    3rd time on August 15, 2024

    4th time on November 13, 2024

  • In 2024, the company received no complaints from shareholders about its operations.
Stakeholder Expectations
  • Fair and appropriate compensation, benefits, and welfare.
  • Job security.
  • A well-defined career development plan.
  • Occupational health and safety, good working environment, and proper facilities.
  • Continuously developing knowledge, abilities, and skills.
  • Workplace Happiness.
  • A system that supports each operation process.
  • Providing appropriate incentives.
Responding to Stakeholder Expectations
  • Conduct an annual employee satisfaction survey to improve, correct, and develop survey results that are appropriate for the nature of the business and the needs of employees, thereby increasing workplace morale. In 2024, employee opinion evaluation results accounted for 81.25% of 2,481 employees, which was in accordance with the 70% satisfaction target.
  • Schedule for elected employee representatives to serve on the Employee Welfare Committee and provide feedback on appropriate employee benefits. The meeting took place 4 times, as follows:

    1st time on March 12, 2024

    2nd time on June 14, 2024

    3rd time on September 13, 2024

    4th time on December 16, 2024

  • Conduct an employee development training needs survey and use the results to create training plans for employees, apply the acquired knowledge to appropriate organizational development and monitor progress based on employees’ career development.
  • Schedule employees or executives to attend related training courses in order to have up-to-date information and develop accurate knowledge and understanding, as well as to be able to ask questions about issues that are still unclear, in order to act correctly in accordance with the regulations or criteria that must be followed.
  • Encourage employees to read by informing them about work-related announcements and regulations. There is a post-reading test and evaluation to determine employee comprehension in order to develop and improve corporate communication.
  • According to the business's code of conduct, providing channels for receiving complaints and reporting misconduct, as well as protecting employees from bullying or complaints via websites, internal management systems, and email.
  • In 2024, a total of 3 complaints were reported to the internal audit department, all of which were completely examined and found that all 3 cases involved inappropriate behavior. After following up and investigating the facts, the company has issued 1 written warning notice to the employee who conduct such wrong doing.
Stakeholder Expectations
  • A variety of quality products or services that can meet the needs of the clients.
  • Convenient access to services and products, including financial advice.
  • Rapidly response to client’s needs.
  • Excellent pre-sales and after-sales service quality.
  • Personalized service experience.
  • Protecting client's personal data and privacy.
  • To be a transparent, ethical, and corruption-free organization to gain the trust of customers.
Responding to Stakeholder Expectations
  • Conduct customer satisfaction surveys and use the results to improve, modify, and create products and services that meet customer needs. In 2024, 89.66 percent of 1,000 customers surveyed reported being satisfied.
  • Organizing activities to interact with customers and provide knowledge and financial advice, including product information, by branch staff.
  • In 2024, the Company received complaints from customer groups to its Internal Audit Department. If the employee is found to be truly guilty, appropriate punishment will be implemented, as well as a review and improvement of internal control processes to prevent future incidents. A summary report of the number on complaints, separated by status (completed or in progress), will be presented to the audit committee and the board of directors for acknowledgement.
Stakeholder Expectations
  • Operating business along with code of ethics and code of conduct
  • Proper and transparent procurement.
  • Punctual payment of wages and compensation.
  • Receive payment as specified in the contract or agreement between each other within the specified time frame.
  • Receive advice and collaboration on business operations.
Responding to Stakeholder Expectations
  • The company adheres to Procurement Policy and processes in a transparent, fair, and nondiscriminatory manner. The company's reputation and positive business relationships with its partners also assist them in effectively managing cash flow and promoting long-term business cooperation.
  • The company pays its partners in accordance with the Policies and practices for payment periods to partners. In 2024, the Company pays all partners in accordance with the terms of their contract or agreement, and it pays all customers within the specified time frame.
  • Meet with 2 major business partners to demonstrate the company's commitment to responsibly managing business partners, identifying risk reduction strategies, and acquiring an understanding of business operations.
Stakeholder Expectations
  • Debts repayment according to the prescribed time and conditions.
  • Complete and accurate disclosure.
Responding to Stakeholder Expectations
  • Pay debts on time, both principal and interest, to reduce risk, build trust, and comply with contractual financial terms and conditions.
  • Manage financial liquidity effectively, and plan and manage cash flow sufficiently to cover debt obligations.
  • Communicate financial information transparently and report financial status to creditors within the prescribed period.
  • Maintain positive connections and reputation, conduct business with transparency and good governance, and assure creditors confidence in future loans or financial assistance.
Stakeholder Expectations
  • Promote and encourage economic growth and prosperity in the community.
  • Reduce or avoid causing problems or impacts on the environment.
  • Support social and activities contributions such as education and employment.
  • Provide financial knowledge.
  • Providing products and services that fulfill social needs and lifestyles.
  • Support important community, social and media activities, as well as provide information on financial and loan products relevant to customers' occupation.
Responding to Stakeholder Expectations
  • Participated in community activities, engaged employees, and built positive relationships with the community, such as Merit-Making (Kathin Ceremony) with local temples.
  • Supporting public services that benefit the community and society, such as providing drinking water during festivals or holidays.
  • Supported medical and public health activities, with employees donating a total of 138 units of blood to the Thai Red Cross Society.
  • Supported 22 computers for schools that were insufficient in Uttaradit Province.
  • In 2024, the company has no disputes with the community and society.
Stakeholder Expectations
  • Compliance with laws, regulations, and rules in a comprehensive, accurate, and timely manner.
Responding to Stakeholder Expectations
  • Ensure that compliance reports are complete, accurate, and submitted on time.
  • The company prepares and discloses an annual report (Form 56-1 One Report) in accordance with the requirements.
  • The company prepares and discloses a Sustainability Development Report (SD Report) to communicate with stakeholders about its sustainability performance.
  • The company adheres to the Bank of Thailand's guidelines for responsible and fair lending (Responsible Lending) and fair customer service management policy (Market Conduct).
  • In 2024, the company has cooperated and complied with all criteria that stipulated by government agencies and regulatory organizations.
Stakeholder Expectations
  • Conduct business and compete fairly, adhere to the competitive framework, and do not use any means to defame competitors.
  • Conduct competition with ethics and transparency in accordance with the relevant regulations, and do not illegally exploit competitors.
  • Do not seek confidential information in a dishonest or inappropriate manner.
  • Do not engage in any behavior that violates the intellectual property rights of competitors.
  • Do not harm competitors' reputations by making false accusations.
Responding to Stakeholder Expectations
  • The company complies with the framework of good business competition rules and associated laws in an ethical, transparent manner, and does not illegally exploit competitors by joining the Vehicle Title Loan Trade Association (VTLA) to jointly create standards and transparency in the vehicle title loan business.
  • The company does not seek confidential information from competitors through dishonest or improper means, and instead obtains information from publicly available sources.
  • In 2024, the company did not have any business disputes with competitors.