ESG Performance Data
Sustainability Performance Data
The company is committed to advancing sustainability in all aspects, including environmental, social, and governance dimensions. Our strategies are designed to address both current and future challenges. We focus on using resources efficiently, minimizing environmental impact, and promoting the well-being of employees, communities, and stakeholders, while conducting our business with transparency and fairness.
We continue to innovate and implement practices aligned with international standards to ensure that our growth is stable and sustainable, creates long-term value for society, and protects the environment for future generations.
| Significances | KPIs / Units | 2021 | 2022 | 2023 | 2024 |
|---|
| Environmental | ||||||
|---|---|---|---|---|---|---|
| Climate Change | Calculating greenhouse gas emissions (Scope 1 -2) | - | - | Yes | Yes | |
| Calculating greenhouse gas emissions (Scope 3) | - | - | No | Yes | ||
| Greenhouse gas management plan/project (tons of carbon dioxide equivalent (tCO2e) | - | - | Yes | Yes | ||
| Greenhouse gas validation and verification by external agencies (Yes/No) | No | No | Yes | Yes | ||
| Energy Management | Energy management plan/project (Yes/No) | Yes | Yes | Yes | Yes | |
| Average fuel consumption of cars (liters) | - | 702,213 | 889,832 | 926,604 | ||
| Average fuel consumption of motorcycles (liters) | - | 132,884 | 178,206 | 194,583 | ||
| Average electricity consumption (kilowatts/site/year) | 6,148 | 5,571 | 6,242 | 6,365 | ||
| Eco Efficiency | Water management plan/project (Yes/No) | Yes | Yes | Yes | Yes | |
| Average water usage (cubic meters/site/year) | 122 | 113 | 112 | 121 | ||
| Waste management plan/project (Yes/No) | Yes | Yes | Yes | Yes | ||
| Social | ||||||
|---|---|---|---|---|---|---|
| Human Capital Development | Employee development plans or activities (Yes/No) | Yes | Yes | Yes | Yes | |
| Average of training hours for employees (training hours/person/year) | 12.20 | 29.35 | 29.47 | 29.16 | ||
| Occupational health and Safety | Plans or activities related to the development of safety, occupational health, and working environment (Yes/No) | Yes | Yes | Yes | Yes | |
| Number of employee work-related injuries or accidents that cause work stoppage (times) | 13 | 20 | 10 | 5 | ||
| Talent Attraction & Retention | Employee engagement and retention development plan (Yes/No) | Yes | Yes | Yes | Yes | |
| Percentage of employees who voluntarily resigned | 9.57 | 12.91 | 11.46 | 8.56 | ||
| Contribution to Society | Complaints from the community regarding social issues (Yes/No) | No | No | No | No | |
| Socially beneficial activities or projects (Yes/No) | Yes | Yes | Yes | Yes | ||
| Governance and Economic | ||||||
|---|---|---|---|---|---|---|
| Customer Relationship Management | Market Conduct Policy | Yes | Yes | Yes | Yes | |
| Over 70% of the customers are satisfied, according to the satisfaction surveys | 72% | 75% | 99.6% | 89.66% | ||
| Increase the number of branches establishment that provide financial services to the public | 201 | 210 | 100 | - | ||
| Complaints about services | No | No | No | No | ||
| Risk & Crisis Management | Risk Management Policy | Yes | Yes | Yes | Yes | |
| Have a risk management plan (Yes/No) | Yes | Yes | Yes | Yes | ||
| Determine the acceptable risks (Yes/No) | Yes | Yes | Yes | Yes | ||
| Business interruptions | No | No | No | No | ||
| Security of Information and Personal Data | IT Security Policy | Yes | Yes | Yes | Yes | |
| Complaints regarding data security and cyber attacks | No | No | No | No | ||
| There was an incident involving information security and personal data | No | No | No | No | ||
| Governance & Compliance | Corporate Governance Policy | Yes | Yes | Yes | Yes | |
| Corporate Governance Report Scoring (stars) | 4 | 4 | 5 | 5 | ||
| On the list of sustainable stocks SET ESG Ratings (Yes/No) | Yes | Yes | Yes | Yes | ||
| Be involved in Thai Private Sector Collective Action Against Corruption (CAC) as a membership | Declaration of intention | Guaranteed | Guaranteed | Guaranteed | ||
| Number of complaints | - | 1 | 3 | 3 | ||
| Innovation & Technology Management | Corporate innovation development policies and guidelines (Yes/No) | Yes | Yes | Yes | Yes | |
| The process of developing and promoting an organization's innovation culture (Yes/No) | Yes | Yes | Yes | Yes | ||
| Launch a new product, at least one product. (Yes/No) | Yes | Yes | Yes | Yes | ||
| Objective & Target achievement | Loan Portfolio Growth (million baht) | 2,325 | 1,973.20 | 1,494 | 2,198 | |
| Percentage of NPLs in loans ratio | 2.15 | 2.54 | 2.50 | 2.50 | ||
| Net profit (million baht) | 607.46 | 710.21 | 751 | 839 | ||
| Revenue from non-life insurance brokerage (million baht) | 1.60 | 4.76 | 12.5 | 22.3 | ||
| Reliable and appropriate information | 56-1 One Report | Yes | Yes | Yes | Yes | |
| Sustainability Report | No | No | Yes | Yes | ||
| Opportunity Day | 4 times | 4 times | 4 times | 4 times | ||
| Technology Change | Developing operating systems to support technological changes | Yes | Yes | Yes | Yes | |